MAKRO HAS THE ABSOLUTE WORST ONLINE PURCHASE EXPERIENCE EVER

On the 17th of June I made a purchase on Makro's online store (MAK***) the order consisted out of 6 items, to date I'm still waiting for the last item, which was actually the only thing I intended to purchase as I needed it quite urgently.

In the meantime I have also returned an item which also took forever for the courier to pick up and I'm still waiting for a refund.

As mentioned before I have patiently been waiting to receive the last item in my order, but now it is just getting ridiculous. I have sent countless emails - NOTHING, I've reached out on social media - NOTHING, I've called so many times this week where I was on hold for what amounts to hours - NOTHING. I can't believe how poor the customer service is. I've never had to struggle like this to get an online purchase from any other place before. This is the first and most definitely the very last time that I will purchase anything from Makro's online store. You literally have to beg and plead for a response just to know where the item is that you paid for only to get absolutely no feedback whatsoever. I'm beginning to doubt if I will ever receive the rest of my order.