Makro has terrible after support for appliances.

Good day

Makro has terrible after support for appliances. last year April i bought a KIC fridge from the Wonderboom store. upon close inspection 3 days after buying the unit i noticed that the fridge was not cooling at all in both the refrigerator and freezer. i made the store aware of this, i was told a technician would have to come and access the unit. I refused and requested a new unit, i was told that the store would not take the unit back and that it can only be fixed. I loaded the unit and took it back to the store. After a lengthy argument with the department and store manager I informed both parties that i am not taking the unit home with me and that i would rather leave it in the store and seek legal assistance only then was the unit exchanged.

it has not been a year, but the unit that was exchanged with started giving me issues. the refrigerator is not cooling anymore and only the freezer is cooling but not effectively. i called the Makro call center and i was told a technician would come access the unit with 2-3 days. its been over a week going on two still no communication from Makro or a technician, during this time i have called several times and every time i am told a different story and being promised that someone would call me before the end of the day but that has not happened and i am still stuck with a nonfunctional fridge that is supposed to be under warranty.