Makro has taken my money hostage

I placed an order with Makro Online on 14 April, with a promised delivery date of 21 April. As of today, I still have not received my item.

What is most concerning is not just the delay, but the complete lack of accountability and customer service:

- I have called Makro more than five times - I have requested call-backs from three different supervisors/managers — none of whom have contacted me - I have sent over 12 emails, with only three responses, all giving the same generic message that the issue has been “escalated”

At this point, it is clear the item is likely out of stock, yet no one has communicated this transparently or offered a resolution.

Makro has effectively taken my money with no delivery, no proper communication, and no effort to resolve the issue. This has been an extremely frustrating and disappointing experience.

I expected far better from a company of this size. Right now, this feels like one of the worst online shopping experiences I’ve had.