1 reviews | Active since Dec 2016
Makro has ****** my money
<p>On the 25th of November 2017 I ordered and paid for an air conditioner in the "Makro on-line store", I have contacted their "Customer help line" six times since Monday the 28th Of November and to date I have not received an answer on when and if I will receive the air conditioner! </p> <p>Each time I call I get given the same "excuse", "the parcel is in the warehouse ready for collection" or "the couriers have got the goods and you will receive it tomorrow", </p> <p>As far as I am concerned, I have been "****med" by Makro and they have ****** my money. </p> <p>I warn anybody wishing to buy on-line to avoid Makro, </p> <p> </p>
Date meant to be 2016 and not 2017
Date meant to be 2016 and not 2017
Makro finally delivered the unit, long after their "delivery date", all my frustration and negative comments could have been avoided if they had just communicated with me!
Makro finally delivered the unit, long after their "delivery date", all my frustration and negative comments could have been avoided if they had just communicated with me!
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa