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Palesa M

1 reviews | Active since Jun 2022

18 Jun 2022, 16:19

Makro has poor customer service and has unreasonable return/repair policy

Bought a microwave from them in April 2022 and in June 2022 it just doesnt work. I go ask for a replacement and I'm told I should first hand it in for repair which would take up to 6 weeks or send it in myself to Tevo which would take 7 to 14 days!! Now I must sit without a microwave for more than a week and a 7 month old in the house...no loan unit offered, nothing to help me the customer! What happened to my right to return goods within 6 months per CPA. I mean for crying out loud, I'm asking for a replacement not cash refund..its just nonsensical

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