LF
Leon F
1 reviews | Active since Apr 2022
12 Apr 2022, 06:06
Makro has not delivered
It has been 25days and counting and I still have not received my fridge from Makro, the site says packed 20days ago and awaiting courier pick up. The call centres and emails have not given me any information on where my fridge is or any service whatsoever. Not even a reply, *********** for such a massive company. Makro's online standards is clearly lacking compared to the stores.
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Leon F's updateReviewer Update
21 Apr 2022, 17:08So only after posting on Hello Peter did I finally get a response, my fridge was finally delivered one month later last Saturday and it was delivered in damaged condition, very bad scratches and dents. It seems to be a fridge that was repacked and shipped off too us, we have not even put it on, we spoke to agents at the Makro care contact center and sent emails as they requested with the pictures of the damages, we have made so many phone calls but no clear answer is being given as to when the damaged fridge will be delivered and a new fridge that is in brand new condition will be delivered. I am really dissatisfied with the service from Makro care and Makro online. The fridge came from the Strubens Valley store in this condition, so the problem clearly stems from there, I have shopped with the KZN stores in the past and never had an issue, but unfortunately the fridge we wanted was only available online. This experience has really put me of Makro.
LF
Leon F's update21 Apr 2022, 17:08
Reviewer Update
So only after posting on Hello Peter did I finally get a response, my fridge was finally delivered one month later last Saturday and it was delivered in damaged condition, very bad scratches and dents. It seems to be a fridge that was repacked and shipped off too us, we have not even put it on, we spoke to agents at the Makro care contact center and sent emails as they requested with the pictures of the damages, we have made so many phone calls but no clear answer is being given as to when the damaged fridge will be delivered and a new fridge that is in brand new condition will be delivered. I am really dissatisfied with the service from Makro care and Makro online. The fridge came from the Strubens Valley store in this condition, so the problem clearly stems from there, I have shopped with the KZN stores in the past and never had an issue, but unfortunately the fridge we wanted was only available online. This experience has really put me of Makro.