Makro has no truth in their 14day return refund policy.

So I purchased a ryobi brush cutter online, got delivered on Tuesday, used it yesterday to cut my grass, it worked perfectly until i switched it off to get some water. When i tried to restart the machine the starter chain was tight and wouldn't pull. I then called the call centre and was told that they will send a courier to collect the item and once they were in possession of the item i will receive a refund. I then asked would it not be faster if i went to a store and was advised that i could go to any makro store and they would then refund me. Getting to makro crowne mines, they refused to refund me, i was then told that the item needs to go for an assessment and they will repair it. How is a new machine to be repaired I ask. So I returned my goods within the 14day refund or exchange period and i was refused either. I now have to wait 4 - 6 weeks to get my brand new ryobi REPAIRED.