KS
Klaus S
1 reviews | Active since Dec 2024
12 Dec 2024, 15:30
Makro has no Support
I ordered a fridge but thee delivery driver ends up damaging my boundary wall. I immediately report it on the Whatsapp support number the 24th November, and I even email support the 25th November with photos. It has been almost 3 weeks and nobody has followed up. I have called once every week. Today I called again and the supervisor only sent an email to the Claims department after I called today, which means Makro has done absolutely nothing about this, and also wouldn't have if I hadn't kept calling. Garbage support from such a big company.
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Klaus S's updateReviewer Update
21 Jan 2025, 09:47Makro still has not made progress on this. Despite my request for a discussion with their Supervisor, I never get a call back. I follow up every week and they "escalate" it every week. Elizabeth the Team Leader has commited to calling me back today. Lets see if she does something.
KS
Klaus S's update21 Jan 2025, 09:47
Reviewer Update
Makro still has not made progress on this. Despite my request for a discussion with their Supervisor, I never get a call back. I follow up every week and they "escalate" it every week. Elizabeth the Team Leader has commited to calling me back today. Lets see if she does something.