Makro has no shame

I have had the worst experience with Makro before and silly me I find myself in the same position yet again but just worse. I purchased a skyworth TV and Skyworth confirmed that they can't fix it. Now Makro must refund me, I went to the Woodmead branch to claim my refund. My word firstly they processed the refund and I was told the cash will reflect in my account yet they don't confirm my banking details. After a few days I went back I was told I must check with my bank. It's a week later still no refund. I went back and started shouting and screaming they made me wait for 2 hours and later was told oh sorry the money is with head office. The score calls head office and head office asks for my banking details and yet again I am told to wait 7 days so it will be 3 months all together for this matter to be resolved. They worse than our SAPS I am so feed up.