Makro has no service

Item: Makro
Rating: 1
Author: Deon S

I bought a fridge from Makro Woodmead and they delivered a damaged product to my house. It's going on for 3 weeks now to get this replaced. I logged a call immediately with their online department but have had no joy. I even drove back to the store to get this resolved but I still have not had any feedback. I have no idea where to go or what to do anymore. If I knew this was going to happen I would never have bought from Makro. I most certainly won't buy anything from Makro again that's for sure.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jul 2020, 08:08

Good day Deon,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 08:08

Official