JA
Johann A
1 reviews | Active since Jul 2016
26 Jan 2025, 09:30
Makro has no idea what is going on in their online ordering system
Still waiting since 18 December 2024 for Makro to do a refund on a online order return. Please Makro, if you can do something about this refund it would actually be quite refreshing.
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Replies (1)JA
Johann A's updateReviewer Update
29 Jan 2025, 15:24Hi there,
The point is I have been waiting since 18 December 2024 for collection and a refund. It is now 29 January 2025. The Makro website clearly states refunds have a 7 day waiting/clearance. The appliance was collected 17 January 2025. I have lists of emails, reference numbers, whatsapp messages, etc, they all say the same: sorry for the late reply, we apologise for the inconvenience, we will escalate. All these things have one thing in common, empty promises without any action.
The point is I have been waiting since 18 December 2024 for collection and a refund. It is now 29 January 2025. The Makro website clearly states refunds have a 7 day waiting/clearance. The appliance was collected 17 January 2025. I have lists of emails, reference numbers, whatsapp messages, etc, they all say the same: sorry for the late reply, we apologise for the inconvenience, we will escalate. All these things have one thing in common, empty promises without any action.
JA
Johann A's update29 Jan 2025, 15:24
Reviewer Update
Hi there,
The point is I have been waiting since 18 December 2024 for collection and a refund. It is now 29 January 2025. The Makro website clearly states refunds have a 7 day waiting/clearance. The appliance was collected 17 January 2025. I have lists of emails, reference numbers, whatsapp messages, etc, they all say the same: sorry for the late reply, we apologise for the inconvenience, we will escalate. All these things have one thing in common, empty promises without any action.
The point is I have been waiting since 18 December 2024 for collection and a refund. It is now 29 January 2025. The Makro website clearly states refunds have a 7 day waiting/clearance. The appliance was collected 17 January 2025. I have lists of emails, reference numbers, whatsapp messages, etc, they all say the same: sorry for the late reply, we apologise for the inconvenience, we will escalate. All these things have one thing in common, empty promises without any action.