TL
Tony L
1 reviews | Active since Mar 2010
24 Apr 2019, 08:11
Makro has no customer care!
I placed an online order at Macro on 03/04/2019. Till today i am still struggeling to get my order delivered. Spoke to Mapule Nxumalo and she would find out whats happening....still waiting. Spoke to Katlego Mokoatle and he would also find out whats happening...still waiting. Spoke to Mapule Nxumalo and she would also find out whats happening...still waiting. The "customer care" is pathetic! Once they have your money they dont care about you anymore. If there is anyone that is actually competent in their job can you please contact me to resolve this issue.....and i know this is a long shot but hey, just maybe.....
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Makro's replyOfficial
24 Apr 2019, 08:31Good day Tony
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced from our online department. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced from our online department. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team
Makro's reply24 Apr 2019, 08:31
Official
Good day Tony
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced from our online department. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced from our online department. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team