Makro has no after sales service, don’t give a damn about unhappy customers

So I published my complaint on 2 August, today is the 16th!!! Makro has still not bothered to come back to me as promised. What shocking customer service, not at all impressed. How can the respective Manager not by now have a solution to my problem regarding the 2 gaming chairs I bought that both broke within 8 months and are discontinued. Not worth spending money in this company anymore. Just be aware of how they treat unhappy customers , they don’t give a damn!!!!