Makro has no after sales etiquette for defective electronics sold!

I bought a TV from Makro Cape Gate 22 March 2021, two months later the TV stops working. 23rd of May 2021 I logged a call to report this to Makro Cape Gate of which they said it will take 2-5 business days for the technicians to come out and assess the TV. 2 Weeks later without any response from Makro we find out that the technicians has not been contacted because the day of purchase we used a temporary store card and they did not have the details of the actual card. When phoning they **** and said that the technicians had a back log. This is now 3 weeks later and still no technicians. I called to speak to Makro Cape Gate's manager who at the time was in a meeting and left my details for her/him to call back. No call was returned by the manager. Makro Cape Gate has no after sales etiquette and all that they are capable of is lying. Come and fetch your TV and either reimburse my money or provide me with a new TV. You have no ethics when it comes to returns in terms of the CPA. Your company should be reported.