Makro has disappointed once again

Dear Makro ,

I am writing to express my extreme frustration and disappointment regarding the failed delivery of my couches, which were scheduled to arrive today.

I received no communication from your team whatsoever regarding any delays or issues.

It was only after I took the initiative to call your office myself at the very last minute that I was informed the delivery would not be happening.

This lack of proactive communication is completely unacceptable and has caused significant inconvenience.

The timing of this delivery was critical, as I have important visitors arriving over the weekend and had arranged everything around the promised delivery date.

Your failure to deliver as scheduled has completely disrupted my plans and left me in a very difficult position.

I expect a clear explanation for what went wrong, immediate action to rectify this situation, and appropriate compensation for the inconvenience caused.

I trust that you will treat this matter with the urgency and seriousness it deserves, I will also be contacting hello Peter with this regard as I’m utterly disappointed.

I look forward to your prompt response.