MAKRO has Deteriorated and is a NO GO

Item: Makro
Rating: 1
Author: Mary O

Smacks of *****. The delivery date keeps changing on the online app. Ordered 06 October and now delivery is 21 October. Status changed arbitrarily to Collect. Courier fees were paid. Received 2 of 11 items part delivery. Makro online on the laptop and on the app on the phone show different information. No one knows what's going on there and what an awful customer experience. The manager is Andries Strydom. Resolving now means driving to the store in Strubens Valley and demanding to see him to get goods already paid for. Phoned the client centre 2x and they just push on the date of delivery.

Helpful (0)

Replies (1)

Mary O's updateReviewer Update

15 Oct 2025, 11:43

Makro can't find the order on their system nor do they know what part deliveries have been received. The calll centre phoned to say they will escalate, but they don't know whaat??? they're escalating. This is the 3rd time the call centre has said its okay they will now escalate. Going on for 2 weeks. Nothing is resolved.
Wix Steelwool
Domestos 5l
Sunlight Liquid 5l
2x2l Sedgwicks The Original Old Brown

Refund processed - why
Wix Steel Wool R150
Domestos R365.00
Sunlight Liquid 5l R365.00
Total you want o refund R880

Sedgewicks old Brown - your system says out for delivery Oct07.
Not received so add this to the refund and let's be done

Mary O's update15 Oct 2025, 11:43

Reviewer Update