Makro has been holding me ransom for a month. Give me my items and my money please.

I ordered Essentials in April, most of them food items but also a printer essential to my work. It has been just over a month and I am still waiting.Early Last week at least a third of my cart was removed and I have not seen a cent of the refund. Today more items were removed.

You don't get through to an agent when you call, I have sent several emails with no response, the WA account is an automated chat box that isn't useful. I reached out on Twitter last week and the person claimed they were following up with the store and would get back to me but i don't know what they were following up on when they did not open/read the message I sent containing my order number and contact details?

I get that order volume is large at this time and I placed a relatively large order but over a month for food items, in the middle of a global and national crisis? This is ridiculous. If they can't handle the orders they should stop taking new orders to deal with the ones they have now, limit order size or break up the delivery into parts and charge multiple deliveries, I would have been willing to do that.

I wanted my family and I to have enough food for the month but now that month has passed without those items. I suspect several orders after mine have even been delivered. I am genuinely stressed out by Makro's behaviour and fighting tears of frustration. There is so much stress and uncer*****y during this pandemic why would Makro add to it by not even giving you what you need? or your money back? What is an essential service provider that is not actually providing an essential service/goods?

Also what about the South Africans who may not be able to buy elsewhere while they wait over a month for orders of food because they can't afford it? Must they starve Makro? Really?

If you need something urgently Makro does not seem to be the place to go. Genuinely dissappointed and hurt