Makro has become a huge ****

It is with great dismay and disappointment that I write this review. Makro appears to have become a **** indeed, We were looking for a dining room suites online and found that Makro now has some beautiful stuff which we bought and paid for and was promised delivery on 2 Sept 2025 the delivery never came that day which I was "okay" with I guess because I have had this kind of experience with Makro before where they do not deliver on promised date but I keep trusting. To be honest writing this review is also a stone in the dark because the last review I wrote from Makro received a very disappointing response, I am of the opinion that Makro does not really mind bad reviews on Hello Peter or even mind Hello Peter at all even the in store manager I went to was just like we cannot help you this is the number you must call it basically jas nothing to do with us. Our order was canceled due to " NO STOCK" but the sam dining room suite is still being g advertised online with a higher price now. When we said we were prepared to wait for stock we were just non chalantly cut off and said NO that is not possible your money will be refunded with 14 days maximum. This is money that we borrowed from the bank to purchase this suite money that we have to pay interest on now for nothing because we cannot go back to the bank and say that we don't need the money any longer here it is you can have it back please don't charge us any interest. No alternative solution was offered nothing it was just order canceled and that's it we as Makro do you really care just take your money back and go make your own other plan. Wow this really discourages me as I've said this is my second negative review on Makro and I don't really have much hope of a positive outcome but I write the review anyway someone might benefit from this knowing that Makro is not really a customer centered establishment ot seems as though bottom line takes precedence. The person i spoke to at Makro Carnival Branch was also not very helpful he just said to me there is nothing I can do I can give you out head office number and then you call them. I can escalate the matter for you on some or other portal he also never have me any reference this was on Wednesday 3 Sept I never even got a courtesy call to say that the matter will be looked into. So that in it self also says a lot about what Makro as a whole thinks about their customers or maybe there is a hierarchy when it comes to customers as well it depends on your spending amount what kind of attention you receive.