Makro has an appalling customer service

I bought a Mellerware food processor online from Makro. The attachment beneath the lid broke. I called Makro customer care, they informed me to go to the nearest Makro and so I did. When I got there I was told they could not help me and gave me a number to call (which means I wasted my time and patrol). They provided me with a number to contact and said I should speak to Beatrice or Collem. I dialed the number and got hold of someone else. I was promised that they would come collect the product in two or three days. It's been a week now. No one has gotten back to me. I've been trying to get hold of them but they are not answering any of my calls in fact they cut my calls.

I am greatly disappointed with their customer service. Clearly they do not value our support.