YJ
Yuval J

1 reviews | Active since Nov 2009

13 Apr 2015, 04:18

Makro handed me over after I emailed new details

A few weeks ago, I laid a complaint against Makro / RCS for not reading my emails of changing my account details for the debit order. After Mbalie Makhanya / Noreen Kolbe sent me my statement and agreed to sort it out, I sent another email with my new banking details.<br> <br> Now I don't know how to make payment at the tills or directly to the company I have been handed over to.<br> <br> I want to settle my account completely and close it. Because of the way and threatening SMS's... I now refuse to deal with Makro and you can see by looking at my account, I have given over 50,000 to Makro before using my credit card and Makro credit accounts. <br> <br> I have to purchase 5 more generators and a few welders but now I will be forced to go to another company and not Game or Builders because they are part of Mass Stores.<br> <br> I am very dissapointed in Makro and RCS and the way things have been dealt.<br> <br> Not even a courtesy call or anything. No response as usual. Why do you get paid huge salaries in accounts departments if you can't follow through with such a small request.<br> <br> I demand an apology and reversal of any extra charges made as this is not my fault. I will fight this till the end with social media / news...

0
Replies (1)
Makro
Makro's reply13 Apr 2015, 13:35
Official
Hello yj12345,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Regards
Makrocare