Makro had no service at all

Two months ago I took at back that I bought from Makro silver lakes the TV was not playing they than took photos of the TV and send it to Hissens for the pass two months I did not get any communication from them until Sunday the sales consultant phone my husband saying that he must come and take the TV it's back from repair he then bring it home trusting that it's fix just to find out the consultant lie to him knowing very well that they did not fix the TV when we switched on the TV the screen had a huge crack on and it was not even properly close after opening the TV. I than took the TV back and explaining to them that the TV is not fix and they told me Hissens refuse to fix the TV that is still under guarantee I ask the condutand to switch on the TV she did and I ask her did the TV look like that the day we brought it back and she say no I ask where are the photos you took the day we brought the TV she say she send it to Hissens and then delete it from her phn than told her I don't want this TV cause it dis not in the same condition as it was before iam so sad Hissens crack the TV and now I must fix it so if any one can pls help me the TV is under guarantee and they refuse to fix it which means I lost R4000 just like that... Sad part the consultant **** to me saying they fix the TV I took my last money to go there just to find out it's not true how can Makro do this to me iam so up set with them I brought a airfrye there it's not working iam even afraid to take it back cause the staff are so rude what should I do first the washing machine than the TV now didn't feel like taking back the airfrye I am really not happy at all if any one cnpls help me I would appreciate it 😭😭