MAKRO - guys, be careful of online purchases

I placed an online order with Makro on 21/11/2024. I was so impressed to receive a message the same day to advise that part of my order has been packed and was ready and waiting for he courier. Only problem with that was that I didn't have anyone to accept it. I had placed the order and delivery for a specific date and now they would be delivering earlier than stated. So I called the online number, and arranged with the consultant and the courier service to have the item delivered on the proposed date. It was just as well that I worked from home that particular Friday as I received a notification that the order was on the road. CONTRARY to what had been discussed between the courier service, online consultant and myself.

Anyway, I was home to accept.

Then I received notification that my second part of my order would be delivered the next day - which happens to be Saturday 23rd November. I was shocked. The expected delivery date for that one was Monday 25th. Anyway, I was home to accept that package as well. It turned out the be an incorrect package. Instead of my pressure cooker, I received an inflatable balloon pump. I immediately called the online number and the consultant advised that a courier service will collect the package on Monday 25th. Sunday 22nd, I received an email from Makro advising that I needed to complete the online Return section in order for this return to be processed. I did this. I mailed them to advise I did it. On the 24th November, I receive an email to confirm they have received my return log. To date, I'm still waiting on Makro to collect this unwanted package and to give me my refund. I call them every 2nd or 4th day to get an update, and every time the consultant advise they will escalate the matter.

At this stage, I don't want an escalation. I want the solution of them collecting this package and giving me my refund.