1 reviews | Active since May 2016

13 Nov 2017, 10:46

Makro guarantee on products

I bought a Mellaware glass kettle on 17/08/17. On 30/10/17 the switch got stuck and 30/10 I returned it. I have to wait up to SIX WEEKS for Mellaware to fix it. I complained to head office but that is their policy. So what must I use in the mean time? All other stores give an one year exchange guarantee. I think this is outrageous . So I or my family will never shop at Makro or buy Mellaware products again.

0
Replies (1)
Makro
Makro's reply14 Nov 2017, 08:52
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya