Makro Gqeberha

Poor service. Purchased the fridge on 23/11/2024; the wrong fridge was delivered on 25/11/2024. For 2 weeks I had no fridge and received no communication The service has beeen sooo POOR. The store has not reached out to me and no calls are being answered! The whatsapp team keep saying the fridge is delivered but its not. They just called me today 06/12/24 that the fridge is out of stock and they want to deliver another one. Then after 20 minutes they want to schedule a same day delivery because the fridge has miraculously been back in stock. The call centre answered none of my calls; I was placed on hold until hang up. I called the store in PORT ELIZABETH where I placed the order and THEY DID NOT ASSIST. They did not call me or try to help with the case in any way; I've been the one running around. I'm so disappointed, they offered me a different fridge on the 06/12/2024 I did not agree to getting that specific fridge as I sent an email stating that but it wouldn't go through. The fridge I received is totally different brand, cheaper than the one I ordered and has a lower Capacity in Litres. I did not recieve any compensation for this. From what I know I'm supposed to get a fridge in the same price range if not better within the same Brand. I honestly just want my money back because this is ridiculous. This is not how customers are treated.