TM
Teni M
1 reviews | Active since Mar 2019
23 Mar 2019, 05:56
Makro Gone Wrong
I bought my brand new Hisense fridge on the 28th of January. With only the freezer working. The top mart literally working as a cupboard. I called in a technician was brought in. Listen to this it has a leakage. How does a brand new fridge need fixing with in a month of purchase. I've been speaking to consultants and management you have literally been taking me from pillar to pillar with regards to the way forward. I need a new fridge *that works* or my money back. I won't be compensated for the food that went off but I need a way forward
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Makro's replyOfficial
23 Mar 2019, 08:49Good day Teni
Thank you for reaching out to us.
We're sorry to hear about your recent experience that you had with your fridge, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer have an exceptional experience.
We've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received we will be in contact with you.
Kind Regards
Hellopeter Team
Thank you for reaching out to us.
We're sorry to hear about your recent experience that you had with your fridge, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer have an exceptional experience.
We've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received we will be in contact with you.
Kind Regards
Hellopeter Team
Best regards,
Makro's reply23 Mar 2019, 08:49
Official
Good day Teni
Thank you for reaching out to us.
We're sorry to hear about your recent experience that you had with your fridge, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer have an exceptional experience.
We've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received we will be in contact with you.
Kind Regards
Hellopeter Team
Thank you for reaching out to us.
We're sorry to hear about your recent experience that you had with your fridge, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer have an exceptional experience.
We've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received we will be in contact with you.
Kind Regards
Hellopeter Team
Best regards,