CJvR
Cherise Janse van Rensburg
1 reviews | Active since Jun 2012
11 Jun 2024, 11:22
Makro giving false promises
Dear Makro Customer Service Team,
Thank you for your response. However, I find it unsatisfactory as it does not provide a concrete solution or timeline for resolving the issue.
I have been waiting since May 30, 2024, for my order or a refund. Despite numerous calls and assurances, there has been no progress. While I appreciate the apology and the promise to prioritize my case, what I need is immediate action and clear communication regarding the status of my refund.
Since Friday, June 7, 2024, no action has been taken regarding an email from Grant Feldman sent to Lizzy Mazibuko, Farzana Sonvadi, with CC to Kerusha Moodley, Phumzile Ngwenya, and Makro HQ Online Finance. Grant updated me on the morning of June 10, 2024, stating he would inform me during the course of the day as he was in meetings. I then called Makro's call center at 15:27 on June 10, 2024, referencing my number ***. The representative assured me that my refund was processed on June 10, 2024, just after 13:00, and that the funds would reflect in my account within 48 hours. However, Grant Feldman assured me that the refund was definitely not processed as it was not part of the team's workflow for that day.
Why are Makro call center employees providing misleading information to customers? I am extremely frustrated with the service from a store that claims to be reputable yet fails to competently handle such issues. There are many unemployed individuals, including myself as I am disabled, who would be eager to work at Makro and deliver high-quality service to the public. Our money is valuable, but we should not have to tolerate poor service delivery.
The continuous delay and lack of effective resolution are unacceptable and have severely impacted my trust in Makro's customer service. I request an immediate update with a specific date by which I will receive my refund.
Thank you for addressing this matter promptly.
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Replies (2)0
Replies (2)CJvR
Dear Makro Customer Service Team,
Thank you for your response. However, I find it unsatisfactory as it does not provide a concrete solution or timeline for resolving the issue.
I have been waiting since May 30, 2024, for my order or a refund. Despite numerous calls and assurances, there has been no progress. While I appreciate the apology and the promise to prioritize my case, what I need is immediate action and clear communication regarding the status of my refund.Since Friday, June 7, 2024, no action has been taken regarding an email from Grant Feldman sent to Lizzy Mazibuko, Farzana Sonvadi, with CC to Kerusha Moodley, Phumzile Ngwenya, and Makro HQ Online Finance. Grant updated me on the morning of June 10, 2024, stating he would inform me during the course of the day as he was in meetings. I then called Makro's call center at 15:27 on June 10, 2024, referencing my number ***. The representative assured me that my refund was processed on June 10, 2024, just after 13:00, and that the funds would reflect in my account within 48 hours. However, Grant Feldman assured me that the refund was definitely not processed as it was not part of the team's workflow for that day.
I phoned Makro contact centre again today, June 11, 2024, at 12:40 with my reference number ***, and the call center operator assured me that my refund was done yesterday, June 10, 2024. They are still lying to me as Grant Feldman assured me yesterday, June 10, 2024, that it wasn't done. Makro is busy feeding me false information just to keep me quiet, and I will not stand for that. I have asked for proof via email that the refund was done from the finance team. So now we see if we get feedback from *********** people in this organization.
Why are Makro call center employees providing misleading information to customers? I am extremely frustrated with the service from a store that claims to be reputable yet fails to competently handle such issues. There are many unemployed individuals, including myself as I am disabled, who would be eager to work at Makro and deliver high-quality service to the public. Our money is valuable, but we should not have to tolerate poor service delivery.
The continuous delay and lack of effective resolution are unacceptable and have severely impacted my trust in Makro's customer service. I request an immediate update with a specific date by which I will receive my refund.
Thank you for addressing this matter promptly.
Sincerely,
Cherise Janse van Rensburg
Cherise Janse van Rensburg's updateReviewer Update
11 Jun 2024, 12:52Dear Makro Customer Service Team,
Thank you for your response. However, I find it unsatisfactory as it does not provide a concrete solution or timeline for resolving the issue.
I have been waiting since May 30, 2024, for my order or a refund. Despite numerous calls and assurances, there has been no progress. While I appreciate the apology and the promise to prioritize my case, what I need is immediate action and clear communication regarding the status of my refund.Since Friday, June 7, 2024, no action has been taken regarding an email from Grant Feldman sent to Lizzy Mazibuko, Farzana Sonvadi, with CC to Kerusha Moodley, Phumzile Ngwenya, and Makro HQ Online Finance. Grant updated me on the morning of June 10, 2024, stating he would inform me during the course of the day as he was in meetings. I then called Makro's call center at 15:27 on June 10, 2024, referencing my number ***. The representative assured me that my refund was processed on June 10, 2024, just after 13:00, and that the funds would reflect in my account within 48 hours. However, Grant Feldman assured me that the refund was definitely not processed as it was not part of the team's workflow for that day.
I phoned Makro contact centre again today, June 11, 2024, at 12:40 with my reference number ***, and the call center operator assured me that my refund was done yesterday, June 10, 2024. They are still lying to me as Grant Feldman assured me yesterday, June 10, 2024, that it wasn't done. Makro is busy feeding me false information just to keep me quiet, and I will not stand for that. I have asked for proof via email that the refund was done from the finance team. So now we see if we get feedback from *********** people in this organization.
Why are Makro call center employees providing misleading information to customers? I am extremely frustrated with the service from a store that claims to be reputable yet fails to competently handle such issues. There are many unemployed individuals, including myself as I am disabled, who would be eager to work at Makro and deliver high-quality service to the public. Our money is valuable, but we should not have to tolerate poor service delivery.
The continuous delay and lack of effective resolution are unacceptable and have severely impacted my trust in Makro's customer service. I request an immediate update with a specific date by which I will receive my refund.
Thank you for addressing this matter promptly.
Sincerely,
Cherise Janse van Rensburg
CJvR
Cherise Janse van Rensburg's update11 Jun 2024, 12:52
Reviewer Update
Dear Makro Customer Service Team,
Thank you for your response. However, I find it unsatisfactory as it does not provide a concrete solution or timeline for resolving the issue.
I have been waiting since May 30, 2024, for my order or a refund. Despite numerous calls and assurances, there has been no progress. While I appreciate the apology and the promise to prioritize my case, what I need is immediate action and clear communication regarding the status of my refund.Since Friday, June 7, 2024, no action has been taken regarding an email from Grant Feldman sent to Lizzy Mazibuko, Farzana Sonvadi, with CC to Kerusha Moodley, Phumzile Ngwenya, and Makro HQ Online Finance. Grant updated me on the morning of June 10, 2024, stating he would inform me during the course of the day as he was in meetings. I then called Makro's call center at 15:27 on June 10, 2024, referencing my number ***. The representative assured me that my refund was processed on June 10, 2024, just after 13:00, and that the funds would reflect in my account within 48 hours. However, Grant Feldman assured me that the refund was definitely not processed as it was not part of the team's workflow for that day.
I phoned Makro contact centre again today, June 11, 2024, at 12:40 with my reference number ***, and the call center operator assured me that my refund was done yesterday, June 10, 2024. They are still lying to me as Grant Feldman assured me yesterday, June 10, 2024, that it wasn't done. Makro is busy feeding me false information just to keep me quiet, and I will not stand for that. I have asked for proof via email that the refund was done from the finance team. So now we see if we get feedback from *********** people in this organization.
Why are Makro call center employees providing misleading information to customers? I am extremely frustrated with the service from a store that claims to be reputable yet fails to competently handle such issues. There are many unemployed individuals, including myself as I am disabled, who would be eager to work at Makro and deliver high-quality service to the public. Our money is valuable, but we should not have to tolerate poor service delivery.
The continuous delay and lack of effective resolution are unacceptable and have severely impacted my trust in Makro's customer service. I request an immediate update with a specific date by which I will receive my refund.
Thank you for addressing this matter promptly.
Sincerely,
Cherise Janse van Rensburg
CJvR
Cherise Janse van Rensburg's updateReviewer Update
11 Jun 2024, 16:10Dear Makro Customer Service Team,
Thank you for your response. However, it is still inadequate and does not address my concerns or provide a solution.
I have been waiting for my refund since May 30, 2024. The repeated delays and inconsistent information from your team are unacceptable. The latest update states that the finance department has communicated with the technical team regarding an error with my refund and that they will contact me directly. However, I have yet to receive any direct communication or concrete information about when I will receive my refund.
This ongoing issue has caused me significant inconvenience and frustration. I expect clear communication and swift action to resolve this matter. Specifically, I request the following:
I have been more than patient, but my patience has limits. If this issue is not resolved immediately, I will have no choice but to escalate this matter further.
Thank you for your prompt attention to this matter.
Sincerely, Cherise Janse van Rensburg
Thank you for your response. However, it is still inadequate and does not address my concerns or provide a solution.
I have been waiting for my refund since May 30, 2024. The repeated delays and inconsistent information from your team are unacceptable. The latest update states that the finance department has communicated with the technical team regarding an error with my refund and that they will contact me directly. However, I have yet to receive any direct communication or concrete information about when I will receive my refund.
This ongoing issue has caused me significant inconvenience and frustration. I expect clear communication and swift action to resolve this matter. Specifically, I request the following:
- A detailed explanation of the error causing the delay.
- A specific date by which I will receive my refund.
- Confirmation of who will be responsible for ensuring this issue is resolved and their contact details.
I have been more than patient, but my patience has limits. If this issue is not resolved immediately, I will have no choice but to escalate this matter further.
Thank you for your prompt attention to this matter.
Sincerely, Cherise Janse van Rensburg
CJvR
Cherise Janse van Rensburg's update11 Jun 2024, 16:10
Reviewer Update
Dear Makro Customer Service Team,
Thank you for your response. However, it is still inadequate and does not address my concerns or provide a solution.
I have been waiting for my refund since May 30, 2024. The repeated delays and inconsistent information from your team are unacceptable. The latest update states that the finance department has communicated with the technical team regarding an error with my refund and that they will contact me directly. However, I have yet to receive any direct communication or concrete information about when I will receive my refund.
This ongoing issue has caused me significant inconvenience and frustration. I expect clear communication and swift action to resolve this matter. Specifically, I request the following:
I have been more than patient, but my patience has limits. If this issue is not resolved immediately, I will have no choice but to escalate this matter further.
Thank you for your prompt attention to this matter.
Sincerely, Cherise Janse van Rensburg
Thank you for your response. However, it is still inadequate and does not address my concerns or provide a solution.
I have been waiting for my refund since May 30, 2024. The repeated delays and inconsistent information from your team are unacceptable. The latest update states that the finance department has communicated with the technical team regarding an error with my refund and that they will contact me directly. However, I have yet to receive any direct communication or concrete information about when I will receive my refund.
This ongoing issue has caused me significant inconvenience and frustration. I expect clear communication and swift action to resolve this matter. Specifically, I request the following:
- A detailed explanation of the error causing the delay.
- A specific date by which I will receive my refund.
- Confirmation of who will be responsible for ensuring this issue is resolved and their contact details.
I have been more than patient, but my patience has limits. If this issue is not resolved immediately, I will have no choice but to escalate this matter further.
Thank you for your prompt attention to this matter.
Sincerely, Cherise Janse van Rensburg