Makro gives no service and does not honor own T&C's

Seems makro only contacts clients if you lodge a complaint on Hello peter,

I have been trying to get a purchase made with them refunded, and it takes them one week to reply to emails, and waited on chat for over 1 hour and nobody accepted the chat. Clearly they do not care about customers or about terms on their site, says if purchase is returned in 14 days, a full refund will be given, i am not even sure what is happening, I advise people to rather stay away from such stores, who make so much money, one or two unhappy customers is acceptable