1 reviews | Active since Oct 2016

12 Feb 2017, 10:22

Makro gives me the runaround

<p>I ordered a dishwasher from Makro online some 2 weeks ago..well website said delivery 2-5 days max..</p> <p>I tried sending a email to Mako support ....NO Reply so I phoned 1 week later only to be advised the unit was on the truck for delivery TODAY!!!</p> <p>It never arrived so the next day I phoned Thomson [@ call centre] who advised they were having trouble with delivery from their supplier BUT it would be delivered before 14,00 today STILL NO DELIVERY.</p> <p>This went on for a couple of days with the same story everyday until Friday 10th Feb when I phoned Thomson promised that it will be delivered Saturday before 11,00am so I waited IN VAIN ONCE AGAIN!!! At 11,20 I PHONED again & he assured me the dishwasher will DEFINITELY be delivered befoire 14,00....</p> <p>Guess what I,m still waiting & will Never recommend Mako online to anyone with this shocking NO SERVICE...</p>

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Replies (2)
Makro
Makro's reply16 Feb 2017, 14:05
Official

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.

At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.

I believe you have receive your order.

We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.

Regards

Mmule Moropa

Makro
Makro's reply16 Feb 2017, 14:05
Official

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.

At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.

I believe you have receive your order.

We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.

Regards

Mmule Moropa