Makro gives disgusting service!!

I bought a projector online from Makro as it was a black Friday sale and you could on purchase this type of project online. Delivery date was due 9 December. Tuesday, 10 December, I called customer service (and keep in mind, that take forever to answer calls.) to enquire about my order. The person I spoke to said they will escalated my query. The Wednesday when I logged into my Makro app, I find that my order was canceled. I called onces again to find out want happen. They inform me that they uncertain what happen as it show that my money will be refund. I told them that I refused to accept it as they have the same project on sale however the sale is not as less as the black Friday sale so they cannot tell me that they do not have stock. The lady said that she will speak to her supervisor as I cannot speak to her supervisor directly. After being put on hold for a long period, she comes back to me and aid ghat they will follow up and get back to me. Yet no one has gotten back to me. I phone head officer yesterday late after to enquire about my order and I get the same bull**** answer. I called complains department and logged my complaint however yet they promised to call me back. My advice to you guys that phone Makro for their *** service, is to make sure that you got a moers alot airtime, because you going to be transferred from one person to another because the first person doesn't know how to answer or deal with your complaint, while listening to their *** music.