JR
Jonathan Roborg-Sondergaard

1 reviews | Active since Dec 2013

20 Jun 2020, 17:32

MAKRO GERMISTON - **** SERVICE STRIKES AGAIN!!!!!!!!

MAKRO STRIKES AGAIN!!!!! . my previous complaints about the Makro germiston bottle store manager and service is still unresolved. Thursday 18th June 2020 i had the misfortune of trying to buyu 3 items at Makro main store . the 3 items were all marked on the shelf and R42.95 each. as the queues are always ridiculously long at Makro (mostly due to insufficient pay points being open and staff apathy) I paid at the TV /computer till points as i have been doing for years. when the 3 items rang up at R46.95 - and I queried the price with the cashier Tebogo Setati - i was told the price was R46.95 and if i wanted to query the price at her till point - I should go to another cashier. i told her this was unacceptable and that i was paying for the items at her point and she needs to correct the price. As i raised my voice she begrudgingly sent a colleague to do the price verification . She asked and I agreed that she could serve other customers while i waited (there was only one paypoint open ? and a long queue) as usual in makro there were many other Makro employees standing around including a manager sitting closeby at a desk. Did anyone bother to assist? NO never - not at Makro !!!!!!! we dont do that!!! in fact I filmed the people and saw how a few of them scurried off to hide while this was going on. I eventually got tired of waiting for the assittant to return - I personally walked all the way to the food section to find her having a long conversation with a collegue while clutching the price tags of R42.95 in her hand. i still arrived back at the pay point before she did - then had to wait while they laboriously corrected the price problem. Sorry Makro for being a customer - silly me to think you give a **** or want to actually giver customer service to the stupid customer !!! obviously thats not policy. Again lousy management and training issues at Makro . I even approached the seated manager who could have stepped in - he went through the motions and said he would report it ( maybe he did - who knows) by the way Makro managment- your stupid portable paypoint machines that you use at you main quick queue are almost imposssible to use if you have slight issues with close up vision . the stupid changing numbers when you try put in a pin code means you have a good chance of blocking your card by mistake. PUT PROPER TILL BACK IN - THEN THERE IS ACTUAL CONVENIENCE !!!!! so now we wait for a few weeks while this complaint is processed and makro management sits and scratches there ****s instead of actually addressing the issue. put money on it

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Replies (1)
Makro
Makro's reply03 Jul 2020, 16:08
Official
Good day Jonathan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team