1 reviews | Active since Apr 2019
Makro Germiston pathetic service on Sunbeam Gas Stove
Service and after sales assistance at Makro Germiston is pathetic. I bought a Sunbeam gas stove and had endless problems with this product. Started with oven door that are not closing properly due to door springs not working properly, door seal that is almost impossible to get from the supplier Nu World in Wynberg Sandton. Knobs and knob covers melting as a result of the heat from the oven, the front panel getting so hot that you can not touch the knobs, ignition of plates not working. I contacted Makro Germiston to speak to the sales consultant who assistant me in purchasing this product and the response I got from her was " sorry there is nothing we can do as these items are not covered by the guarantee/warranty". I then contacted Makro Head Office as I also purchased an extended warranty for this product. I received the same response from them. The more I am trying to explain that this is not wear and tear the more they told me "SORRY". I had to find the supplier for Sunbeam and had to buy the relevant spares to fix the problem myself. I had these fitted and now barely 6 months down the line the oven door does not close, the front knob panel is so hot that you can not touch the knobs and now the lighter does not ignite the plates you must hold the knob for extended period to ensure the flame stay burning. I must use a lighter to get the flame burning. Out of 5 plates only 3 can be used. Cant use the oven at all. My extended warranty only ends in 2020 but this does not even mean much if Makro is not prepared to assist me in this regard. It is always easy to find reasons why they can not assist but they were very eager to do the sale on this substandard product. Sunbeam is the worst product ever. Makro was known for there excellent quality in products and service but I have my doubts. I now sit with a stove that is more of and expense than an asset to me.
Makro Hellopeter Team
Makro Hellopeter Team
Just some feedback on my previuos query. On 26 April Panaservice sent their technicians to come and evaluate my Sunbeam Gas Stove. They only checked the knob covers and oven hinges but not any of the plates. They told me that someone from Makro will get back to me after they have submitted their evaluation. On 30 April I went to the supplier, Nu World, myself and bought new hinges at my expense. On 3 May Panaservice called me to say that the parts arrived and when can they come and fit it. From 26 April to 3 May I havent heard from Makro at all. The plate that I complained about is still not working and now the rotisserie unit started making one heck of a noise and eventually stopped working. The timer is not working and to top it all the bottom element of the oven is also not working. The fact that Makro did not bother to communicate with me during this waiting period shows me that they do not care about their customers. I am waiting to see what is going to happen this time around. Must I fix these faults again at my expense?
Just some feedback on my previuos query. On 26 April Panaservice sent their technicians to come and evaluate my Sunbeam Gas Stove. They only checked the knob covers and oven hinges but not any of the plates. They told me that someone from Makro will get back to me after they have submitted their evaluation. On 30 April I went to the supplier, Nu World, myself and bought new hinges at my expense. On 3 May Panaservice called me to say that the parts arrived and when can they come and fit it. From 26 April to 3 May I havent heard from Makro at all. The plate that I complained about is still not working and now the rotisserie unit started making one heck of a noise and eventually stopped working. The timer is not working and to top it all the bottom element of the oven is also not working. The fact that Makro did not bother to communicate with me during this waiting period shows me that they do not care about their customers. I am waiting to see what is going to happen this time around. Must I fix these faults again at my expense?