MAKRO GERMISTON LIQUOR STORE MANAGMENT FAIL !!!!

i had the worst experience again dealing with Makro Germiston bottle store. Apart from the ridiculous over exaggerated Covid process done on the bottle store queue. (strangely nothing was ever done to this extent in the normal retail shop queue. I purchased a case of Soweto Gold quarts . listed body at the price of R163 same as before lockdown. when I got to the till - the product rand up at R172.(automatically shows R142 plus R23 deposit on the system) when i queried this i was told I could go and get the price from the display - which i did to save time- but is actually the job of the store personal. Much consternation pursued as the supervisor who came to fix this has no idea how their own system works and after punching in R163 it automatically added the R23 deposit. After her 4 attempts to coreect this - I showed her that she had to put the price as R140 to get it to work - but she chose to ignore me and try find a manager ( an illusive commodity at Makro - especially when there is work to be done - like giving a customer proper service. ) she promptly came back to proudly tell me that the manager says the price displayed includes deposit. when i not only told her she was talking **** and highlighted her system proved the deposit was included in the displayed price she was completely flummoxed. i asked for a manager - who we waited for for about 5 minutes with the supervisor doing nothing to expedite the process. i then went and found the manager - sitting on his throne in his office - his name is Tiche (or similar) Chetty . an extremely arrogant and important man who cant be bothered to get off his **** and find out why at this point the customer is now extremely irrate. Customer service seems to be a swear word in Makro. while i tried to get them to fix this simple issue so i could leave - they had a minor conference to establish what was going on . Sir Chetty basically told me to be quiet as he was helping me - instaed of resolving a conflict Sir Chetty challenged me to reportb the matter to head office and accused me of swearing so he couldn't help me. this is not the first time I have had a run in at this branch as the staff have no understanding of how the consumer protection act works and what it means to display a price - ie show the full and correct pricing including deposits at all times. Sir Chetty's glee at telling me to back off was obvious - his supervisor returned to the till to punch in the illusive R140 - which suddenly made the amount R163. Makro Management - heres a message from the consumer - you are not the only supplier in the county - surley massmarts failure with the Dions group should be a wake up call that you should train your staff properly and ensure the customer is given preference - seeing they generate the income to pay all your salaries? If Sir Chetty was my employee i would fire him

and its no joke - try to find a manager when you need one at Makro Germiston - especially in the liquor store. Ultra Liquors is as competitive as you on pricing - so your choice Makro