Makro Germiston_*********** Management_Bad Service

Went to Makro Germiston on Monday, 30.07.2018 with a Hi-Sense 32 inch flat screen TV that I received as a gift. This was a gift therefore I do not have the proof of purchase. The lady that attended to me refused to check in the TV as I do not have the proof of purchase. All I requested was that Makro assist in sending the TV off to Hi-Sense to check what the problem is - I am prepared to pay for the repairs (should there be a charge). The lady refused to book the TV in. I then requested to speak to a manager. Eventually a Manager by the name of Elizabeth (TNGCANG) came to speak to us. She said that due to the fact that we dont have an invoice, she would have to call Hi-Sense. She contacted Hi-Sense and they advised that the rejection fee of R240.00 will be charged should we not accept the quote to repair the TV. I agreed with price. Elizabeth insisted that I pay the R240.00 before she could book the TV. I paid - received my repair slip and then left. This whole process took over 1.5 hours. I received a call from Elizabeth yesterday, Tuesday around 15:00pm telling me that I need to drive all the way back to Makro Germiston to pay an additional R180.00 for courier charges. She was very rude to me when I asked her why all these additional charges just for a quote to repair the TV? Why were all these additional charges not discussed with me before booking the TV in? I requested for the store manager to contact me. Albert Mostert contacted me and he was just as useless as Elizabeth. When I asked him why I should have to pay so much extra charges just because I received this product as a gift therefore no invoice - he said that his staff was not aware of the procedure? How can the Customer Service management be so ***********? Now, I have to drive over 30KM to Makro Germiston for a refund and collect my broken TV due to your useless staff! I have been a loyal customer for years and this is the treatment I receive just for asking for assistance with reparing my TV! Very dissapointed!