Makro Germiston Epic Fail

02/02/2023 Makro Germiston Returns Department We needed to return a faulty inverter that we had purchased only 12 days previously. After nearly 2 hours of zero joy we left - with the same faulty inverter. Apparently there was a printer issue so the product couldn't be sent to the supplier for inspection as the document couldn't be printed. At one point, although I counted 7 yellow shirts behind the counter, no customers were being helped and the printer issue wasn't resolved. One chap appeared in front of me and just looked at me - no greeting and no explanation of who he was. I had to say, "hi, how can I help you? ". He opened the box, looked at the inverter and disappeared. 20 mins later he returned with a lady who was very polite, but also didn't solve the problem. She just referred me back to the Returns counter saying the supplier would need to inspect the inverter. Not sure if it's a staff training issue, but no-one seems to know what's going on and there's a distinct "don't care" attitude.