Makro Germiston digusting ***ist services

On Monday I took an 80 year old lady in a wheel chair to buy some clothes that she had seen advertised. We had to do a return in the afternoon as some of the items did not fit. It was cold and raining. Firstly they had only one person to assist about 10 clients in the que. people where standing outside in the cold while we were inside the door remained open so we were no better off. I eventually after 45 minutes called for the store manager who informed me that 2 people were off sick. I looked confused as I thought we can't be that stupid when you have staff standing around doing nothing to call for help. To which I was told that they are not trained to do a return. Fine I could understand that but I am sure they are capable of checking boxes, running around getting approval for the credit. Apparently head office was aware of the shortage of staff but had not okay ed extra staff. To which I said I hope nobody dies as Makro would have to close the department down for weeks training others to do their job. But that was not even the worst. About 20 minutes later a gentleman complained while I was still in the que and the next minute they had 4 people come in to assist in that department and if that was not enough to **** me off further they took in his stuff immediately . How under meaning was that to the female race. Oh but it gets better because one of the items now doesn't fit the old lady now they are refusing to do the return as they want her banking details. Really . I am waiting for Tarryn Hamilton the CEO,s PA to call me back this for a mere R259. Oh my gosh have we as a nation become so brain dead that we can't think for ourselves anymore.