Makro Gerimston Does not care for their customers

My wife and i ordered groceries online from Makro Germiston on 29th March 2025. Saturday) Paying with payflex. Thinking they would deliver on the Monday 0n the 30th (Sunday) we received a text that they will deliver that morning, My wife then got on the phone to cancel the as we were not home at the time. The operator then said it was fine that she would inform the driver. The driver still then called me to let me know that he was outside our gate, I informed him that we had cancelled the order. Since then when we check our order still shows (InProgress delivery failed re-attempt 31 March.) My wife has called just about everyday to try cancel the order but she gets put through everyone that cannot help her and told they will call her back which they never do then the cycle goes on to the point the operator even asked if the order was what it is obviously remembering it... Payflex has once again attempted to go off my account to which i had moved my money to another account. No facing with late fees, We have tried canceling the payment with payflex but they would only cancel once Makro has sent them notification to cancel. I called 11 April2025 and spoke to a Manager at the online department whom also didn't call back and i was hold for 15 min trying to follow up eventually giving up. When we last called on 12 April 2025 ( Saturday) we were told the driver didn't return with the stock as they couldn't find the stock had been return to Makro Germiston. Don't know how true this is maybe just an excuse to delay us. To this day the order is still in progress and no one calls us back with the right answer or what we can do, Either come fetch what we ordered or Cancel the order... We are fed up trying to speak to someone and this was the last straw, I am sorry i had to go this route.