1 reviews | Active since Jul 2013
Makro Gape Gate: The worst customer experience ever received from your manager!
Makro : Cape Gate I cannot believe the manager do not apply there mind when a customer are complaining on there service! I raised a complaint on items not priced and items on there sales table that is not even on sale / marked down... There explanation is items has been reduced, but keep on mentioning the items does not EVEN have a price in it...... Then items found on there marked down table is not even marked down, there explanation ......... it is not supposed to be there, then my ask was why is it there? She does not give me as a costumer time to even say anything as she does not know when to stop with all her reasons why she / they are fine..... You at Makro Cape gate need to relished that the retail market is busy changing, please do not worry about a walk in client as wait, I will rather start buying online, and guess what, you will close your store down in the future, because if you do not have feet in your store you will NOT exist!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist with a resolution. As soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist with a resolution. As soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thanks for your reply.
Firstly I would like to advise you that please only contact me on my cell phone during office hours
as per your mail received the person I am referring to in my review is your Cape Gate branch manager (a lady, I could not take her details as I was driving...).
Regards,
Thanks for your reply.
Firstly I would like to advise you that please only contact me on my cell phone during office hours
as per your mail received the person I am referring to in my review is your Cape Gate branch manager (a lady, I could not take her details as I was driving...).
Regards,
Thank you for taking our call and for your response.
We will contact our store Manager and advise her of this matter. The soonest feedback is received for her, we will contact you.
Thank you again and have a good day further.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call and for your response.
We will contact our store Manager and advise her of this matter. The soonest feedback is received for her, we will contact you.
Thank you again and have a good day further.
Kind Regards,
Makro Hellopeter Team