Makro Galleria disgusting service

Date: 30/09/2015<br> Re: Pathetic Customer Service at MAKRO Galleria<br> <br> My name is Mr. R.S. Van Der Byl, and I am not just an angry, disgusted customer, but also one who has been inconvenienced, and more appalled by the poorly trained staff.<br> Now, I want to set the tone for this letter, by saying from the outset, that customers do not buy just Goods and Services, they buy SATISFACTION. Something that your staff (those in question) obviously have no clue about.<br> The Incident:<br> On Saturday (26/09/2015) I made the long drive from Newlands East all the way to Galleria, the store I purchased my cellular phone from in May 2015.<br> I have kept to my part as the customer, and retained box, cash sales slip and did not tamper with the phone. The cellular phone is 4 months old and within its 6 month period.<br> The phone freezes, and stays on the VODACOM Logo start up , and will do nothing further thereafter.<br> This is the phone I use for my job and business, it is not a used for social purposes. For a number of days the phone would freeze at crucial times when I really needed to take an important call. <br> I would remove the battery and re-insert to see if it would return to n