WO
Wessel O

1 reviews | Active since May 2018

23 Apr 2025, 15:35

MAKRO frustation

MAKRO frustration. I bought a washing machine for my daughter at MAKRO in Stubens Valley in Roodepoort and asked it not to be delivered before 4pm the following day. Now we received a call that the delivery is at her gate at 3pm and he first must have to go to Kempton Park and then Pretoria! “I want to cancel the transaction and go and get my money back,” it is ok with the driver. A fruitless visit to the store to ask for the manager, resulted in being send from person to person and no one being able to assist. To top it all: The telephone number on the delivery note *** is “incorrect”.

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Replies (1)
Makro
Makro's reply25 Apr 2025, 14:48
Official
Hi Wessel 

We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform.

We truly regret any frustration or inconvenience you've encountered with your Makro online experience.

Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve.

Kind regards
Hello Peter Team

Best regards,