Makro fridge return

Subject: Complaint: Damaged Fridge - Urgent Replacement Needed

Dear Makro /Customer service

I am writing to express my extreme disappointment and frustration with the fridge I purchased from your store. Unfortunately, the appliance was delivered to me in a damaged condition, rendering it unusable.

Here is a summary of my interactions with your company:

- February 13, 2025: I paid for the invoice. - February 15, 2025: The fridge was delivered, but it was damaged. - February 17, 2025: I logged a return/exchange request. - February 26, 2025: I called the call center and spoke with a representative, but I did not receive a resolution. - Today, March 19, 2025: I am still waiting for a response and a resolution.

As a business owner, I rely heavily on this fridge for my daily operations. The delay in resolving this issue is resulting in significant losses for my business. I urgently need a replacement or a functional fridge to minimize further losses.

Could you please provide me with an update on the status of my complaint and arrange for the damaged fridge to be picked up at your earliest convenience? I would appreciate it if you could also provide me with a timeline for when I can expect a replacement or a functional fridge.

My order details are as follows:

- Order Date: February 2025 - Order Number: ***6 - Product: Bridgestone 772L Sliding Door Fridge

I would appreciate a prompt response regarding this matter. Please let me know what steps you will take to resolve this issue.

Thank you for your attention to this matter.

Sincerely,

Kelebogile Mogale