Makro Fraululent
I am very disappointing at Makro online stores. I tried to bought some groceries online but with no luck. When you go to the checkout there are soma R200 of more at the balance with no explanation. This is *****. How many people out there did they already rob because the did not see it and just paid the money. I phoned them and they just said I must do my cart over. Which I did, but now they does not deduced the savings from the balance. In fact, the savings are R0.00 from there side. And it is impossible because why did the savings show yesterday and this morning and now suddenly there is nothing.
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Makro's replyOfficial
31 Jul 2019, 16:16Good day Jenny,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this feedback to both our IT and online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this feedback to both our IT and online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply31 Jul 2019, 16:16
Official
Good day Jenny,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this feedback to both our IT and online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this feedback to both our IT and online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team