Makro ***** and incompetence debacle

I helped a kind donor order a set of large pots (value R3000) for a soup kitchen to help them feed people during this difficult time, and Makro has taken 7 WEEKS and they have still not been delivered. First, we fell victims to ***** by a Makro employee, and the company offered to compensate us for the loss, and now have been waiting an additional 3 WEEKS for a refund. In order to buy pots. For a SOUP KITCHEN.

Here is the full story: I made the order, but wanted to have an invoice emailed to me so that the donor could pay via EFT (I was helping set it up but she was donating the pots). I filled in a webform on the Makro site, and an employee responded to this message from what seemed to be a Makro email address. They provided a Makro invoice for the products, and bank details. We paid in good faith, and then a couple of weeks went by. When we enquired as to the whereabouts of the goods, we were told that we had been de*****ed, and that if we made a police report that Makro could potentially help us get the goods in spite of this hiccup. We did everything that was asked of us, timeously, and yet 7 WEEKS after first paying over money for the goods, we still have not recieved them.

This is shocking given that we are on the receiving end of this dishonest behavior from someone who must have been employed by Makro in order to have access to my original message. I would have thought that they would make the effort to minimize the inconvenience to us (already having gone through the inconvenience of a police report) - but not so. Highly dissapointed.