MAKRO *****

The one star allocated to Makro is being kind. I am considering taking legal action against Makro. I tried to order the advertised Fellowes A3 laminator + 5 pouches (R669) online on 4 April 2019. I struggled to register and after about 6 days of phoning back and forth, a consultant did the registration via her system. I was registered and ordered the item, two days later the item arrives. The wrong laminator (Scripto) was delivered to my house. I contacted Makro and said either give me what I ordered or refund my money. Once again after much back and forth; phone calls, sending pics of the incorrect item - TWICE and numerous emails later and more than two weeks later a courier arrives at my house, unannounced to collect an item. The courier leaves with my in use A4 Fellowes laminator (family didn't know what they were collecting and gave the wrong item). I contatced Makro immediately to let them know that they have the wrong item they said the courier will return my item and collect the item they were supposed to collect. Another two weeks later, I still have the incorrect item, Makro has my A4 Fellowes laminator and my money. I am still waiting for this to be resolved. This has been the worst online purchase experience ever! I will not shop at Makro again online or otherwise as this has left such a bitter taste for me.