AK
Ashton-Lee Kelderman
1 reviews | Active since May 2021
13 May 2024, 10:11
Makro forever having an issue
I placed an order 5 days ago. I got everything besides my dog food. Called the call centre they advised it was damaged in transit and it will take a week to sort out. Which means I'll be waiting 2 weeks for one item. No communication was made with me to say it was damaged in transit nothing. Makro is poor quality. Every single time I place an order I have a problem.
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Replies (2)0
Replies (2)
Makro's replyOfficial
13 May 2024, 10:31Good day Ashton-Lee,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply13 May 2024, 10:31
Official
Good day Ashton-Lee,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
AK
Ashton-Lee Kelderman's updateReviewer Update
13 May 2024, 12:41You guys canceled my order without my consent and now I'll be reliable for delivery charges. On every order I place I have an inconvenience of my items being cancelled. Now you blaming the courier because it's lost in transit when the person I spoke to advised that a replacement will be sent. MAKRO KEEPS ON LYING. I WILL BE CONTACTING THE OMBUDSMAN. POOR QUALITY SERVICE AND THEY CANT EVEN PROVIDE ME WITH A GIFT VOUCHER FOR FREE DELIVERY. DONE WITH MAKRO
AK
Ashton-Lee Kelderman's update13 May 2024, 12:41
Reviewer Update
You guys canceled my order without my consent and now I'll be reliable for delivery charges. On every order I place I have an inconvenience of my items being cancelled. Now you blaming the courier because it's lost in transit when the person I spoke to advised that a replacement will be sent. MAKRO KEEPS ON LYING. I WILL BE CONTACTING THE OMBUDSMAN. POOR QUALITY SERVICE AND THEY CANT EVEN PROVIDE ME WITH A GIFT VOUCHER FOR FREE DELIVERY. DONE WITH MAKRO