RH
Rochelle H
1 reviews | Active since May 2019
02 May 2019, 15:56
Makro follow up
After placing a review this morning I received a response from Makro saying they will look into the matter. Okay, so after giving Makro a chance to find out what was happening with my order I was happy to receive a call to say that I would definitely receive my order within 21 days..... only to be called back an hour later to be told nope its a discontinued product. However this product keeps popping up in adverts and its STILL being offered on the online store....The person from online support told me I would receive an immediate email so I could get a refund.... no email received. Really disappointing service and a total state of confusion from their side!!
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Makro's replyOfficial
02 May 2019, 17:36Good day Rochelle,
Thank you for your feedback.
Apologies for the experience you have had from our online department.
Thank you for giving us the chance to resolve this matter for you. Kindly note that your feedback was forwarded to the online management for it to be looked into and for preventative measures to be put in place.
We will provide feedback as soon as received, apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Thank you for your feedback.
Apologies for the experience you have had from our online department.
Thank you for giving us the chance to resolve this matter for you. Kindly note that your feedback was forwarded to the online management for it to be looked into and for preventative measures to be put in place.
We will provide feedback as soon as received, apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Makro's reply02 May 2019, 17:36
Official
Good day Rochelle,
Thank you for your feedback.
Apologies for the experience you have had from our online department.
Thank you for giving us the chance to resolve this matter for you. Kindly note that your feedback was forwarded to the online management for it to be looked into and for preventative measures to be put in place.
We will provide feedback as soon as received, apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Thank you for your feedback.
Apologies for the experience you have had from our online department.
Thank you for giving us the chance to resolve this matter for you. Kindly note that your feedback was forwarded to the online management for it to be looked into and for preventative measures to be put in place.
We will provide feedback as soon as received, apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team