MS
Morne S

1 reviews | Active since Aug 2020

04 Oct 2023, 09:29

Makro - Fitbit - Pathetic

Hi there. Bought 2 Fitbit Versa watches 2 years ago. One of them is not charging and refuses to come on. When taking it back to the retail store Makro South Africa they said the watch cant be repaired as we missed the warranty with a week!? I asked what now where do i have the watch repaired and i was told its an overseas company and there is nothing they can do about it.This is insane. So what now we have to just get rid of the watch? Why does Makro sell products to the consumer and not just sell inwas encouraged by the sales consultant to take a fitbit instead of a garmin. This is just unacceptable on so many levels and shouldnt be allowed especially not by a reputable retail store. Or at least notify the customer that after 2 years the watch cant be repaired

0
Replies (2)
Makro
Makro's reply04 Oct 2023, 11:51
Official
 Good day Morne,  Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.  We take all our customer requests seriously and assure you that this matter will be our priority.  Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.  Please be advised that feedback will be provided soon.  Once again, we apologize for the inconvenience caused throughout your journey with us.  We hope you find the above in order.  Kind Regards, Makro Hellopeter Team 

Best regards,

MS
Morne S's update07 Oct 2023, 22:16
Reviewer Update
Unacceptable from Makro!, They just couldn't be bothered and just handed the watch back which can now just be thrown away as there is no one in Suoth Africa that can repair. Why even sell products in their store which has no available re pairs in South Africa. Why do they not notify the customer when purchasing these items