Makro financial difficulty - cant refund??

Item: Makro
Rating: 1
Author: Nicole P

Did online purchase for R8 500 in March which Makro cancelled due to Covid and still have not received my refund after all these months. Customer care are unable to assist and just replies with the query will be escalated. No feedback nothing. Absolutely appalling that a company like Makro can treat their clients like this. Why do I have to struggle to get my refund - 6 months later!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

29 Sept 2020, 08:28

Good day Nicole,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 Sept 2020, 08:28

Official