MAKRO FINANCE DEPARTMENT I NEED MY MONEY BACK !

I need my money back. Tiye customer care line is nonsense & so are your supervisors. I cancelled an order last Friday Bcos of a bad system error. I was requested to send proof of payment. I did . 7 days down the line I am told 1 lie after the other . I spoke to IConnor a supervisor who promised to escalate to finance & I will get my refund the following day, this morning spoke to Phumzile also a supervisor, who sounded less interested in the matter. Cannot give solution to my problems the only thing she said was finance department has not responded. I asked for an email or telephone number she said they don’t have . Close ur call centre & take ur entire staff for training . I need my money back instead that Phumzile creates non existent policies which she cannot tell me where to find them as a customer. I am tired I need my money back unless ur now ****mers