Makro Fiasco

What an inefficient bunch at this store. Will NEVER buy anything from Makro again. There are lots of stores with equally good prices who are much more efficient. We bought a fridge which did not work. They were supposed to replace it on the Friday before 14:00 (we had to organise someone to receive the fridge and pay them for this). Makro arrived at 16:00 and wondered why no one was there!!! After phoning the despatch department, they promised to deliver the fridge on the Saturday before 10:00 (and phone one hour before they arrived to ensure we were at home). Well, 10:00 came and went and no phone call either. We phoned despatch at 11:00 to be told that they were still loading and there was some problem with a customer's goods but they would be there shortly. The phoning and promises carried on the whole of Saturday until eventually the fridge arrived at 15:45. We were told by the delivery company that they were phoned when they were in Randfontein in the afternoon to come and load a fridge. Therefore what we were told in the morning was a bunch of lies and the fridge was not even loaded in the morning for delivery and they had no intention of delivering the fridge on the Saturday. Only after our numerous phone calls and threats of cancelling the deal did they actually phone a delivery company to come and load the fridge. This is not the way to treat customers and definitely not the way to do business. My experience of Makro is that they are basically an inefficient and *********** company that does not even have the decency to tell the customer the truth. Thus this is my last dealing with this *****ic company after this fiasco.