Makro faulty umbrella

I bought a cantilever umbrella from Makro online, on 12 December 2022. Not even 3 weeks later, the plastic pole broke. Nothing wrong with the umbrella material. But the whole plastic pole broke while the umbrella was open. I phoned and emailed Makro about it. They said I must bring the umbrella to my nearest store. I stay 400km from the nearest Makro store, that's why I ordered it online. And still no one from Makro was willing to help me. It says on their website they are willing to collect a faulty order. But they never offered to ask if they can send a courier to collect my umbrella. I am very unhappy with Makro's customer service.